Terms of Service

Effective Date: November 1, 2025

Welcome to House of Banni. By accessing or purchasing from www.houseofbanni.com, you agree to be bound by the following terms and conditions. Please read them carefully before using our website or placing any orders.

1. General Information

This website is operated by House of Banni, an Indian ethnic fashion brand specializing in handcrafted lehengas, sarees, anarkalis, and other couture wear. Throughout the site, the terms “we,” “us,” and “our” refer to House of Banni.
By visiting our site or purchasing from us, you engage in our “Service” and agree to comply with these Terms and Conditions, including any additional terms and policies referenced herein.

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use this website or make a purchase. If you are under 18, you may use the website only with the involvement of a parent or guardian.

3. Product Information

Each garment is handcrafted and may have slight variations in color, embroidery, or finish — a hallmark of authentic artisanal work.
We strive to display accurate product images, but screen resolutions and lighting may cause differences in color or texture.

4. Pricing and Payment

All prices listed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
We reserve the right to modify prices at any time without prior notice.
Payments must be completed through our secure online payment gateway. Your order will be processed only after successful payment confirmation.

5. Orders and Confirmation

Once you place an order, you will receive an email confirmation. In case of any issue — including stock unavailability or payment failure — we reserve the right to cancel or modify the order, with prior notice and refund if applicable.

6. Shipping and Delivery

Each piece at House of Banni is handcrafted with intricate detailing and hand embroidery, which requires time and precision.
As most of our garments are made-to-order, we generally take up to 2 weeks (14 business days) to process and dispatch your order from the date of purchase.

Delivery timelines may vary slightly depending on:

  • The complexity of the embroidery or customization requested,

  • Product availability, and

  • Delivery location.

Once your order has been dispatched, you will receive a tracking link via email or SMS to monitor your shipment status.
We partner with trusted courier services to ensure your order reaches you safely and promptly.

Please note that unexpected delays due to factors like weather conditions, courier disruptions, or local restrictions are beyond our control, though we always strive to minimize them.

7. Return, Exchange, and Cancellation Policy

Since most of our garments are made-to-order, we do not accept returns or cancellations once the order has been placed.
Exchanges are allowed only in case of a manufacturing defect or size issue, and must be reported within 48 hours of receiving the product.
For assistance, contact support@houseofbanni.com with your order details and photographs of the issue.

8. Intellectual Property Rights

All content on this website — including designs, images, text, graphics, logos, and photographs — is the exclusive property of House of Banni and is protected by copyright and trademark laws.
You may not reproduce, distribute, or exploit any content without our written permission.

9. Limitation of Liability

House of Banni shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or products purchased from it.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of Dehradun, Uttarakhand.

11. Contact Information

For questions, concerns, or complaints regarding these Terms and Conditions, please contact:

Email: support@houseofbanni.com